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HomeTerms & Conditions

Terms & Conditions

Payment
All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Shipping Policies
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible.
Restrictions on deliveries to Sanction countries, our services would not be provided to Syria, Iran, Sudan, North Korea.


Refund/Return Policy
Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.


Refund from Credit Card Payments
If your fees have been paid with a credit card, and you are eligible to receive refund, you will receive a refund back to your credit card approximately within 30 days from the date you drop a course or cancel/withdraw from Berkeley Summer Sessions. Once a credit card refund has been processed, you will receive a notification of the refund to the email address you provided at the time of your registration. If the credit card refund cannot be processed, you will receive a refund check (please see "Refund from Non-Credit Card Payments").

Refund from Non-Credit Card Payments
If your fees have been paid with a method other than a credit card (check, money order, electronic check, bank wire, etc.), and you are eligible to receive a refund, it takes 30 days from the date the payment was originally received for a refund to be issued.

Cancellation
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Complaints
Any complaints about items or sellers may be sent to our support team: info@prolance.biz or +971 504 295 922 . There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.

Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These Terms and Conditions are subject to UAE law. In case of dispute, the parties will seek an amicable solution before any judicial action. In case of failure of these attempts, any contestation of the validity, interpretation and/or execution of the present Terms and Conditions shall be made, even in case of plurality of the defendants or in case of indemnifying third parties, to UAE jurisdictions.

These terms and conditions are subject to change.